Manufacturing: 80% Query Reduction
A large manufacturing company deployed BroadNet.AI to create an internal knowledge base and automate operations queries, dramatically improving employee productivity and reducing support burden.
The Challenge
A manufacturing company with multiple facilities and thousands of employees was struggling with:
- High volume of internal queries about processes, procedures, and equipment
- Scattered knowledge across multiple systems and documents
- Long wait times for employees seeking information
- Difficulty maintaining up-to-date documentation
- Need for 24/7 access to operational knowledge
Employees were spending too much time searching for information instead of focusing on their core work.
The Solution
BroadNet.AI deployed a comprehensive internal knowledge base solution:
Unified KB
Consolidated information from multiple sources into a single, searchable knowledge base accessible 24/7.
Graph ML
Understands relationships between processes, equipment, procedures, and personnel for accurate, contextual answers.
Training
Easy-to-use interface allows operations teams to update knowledge base in real-time as processes change.
Multi-Channel
Employees can access information via web, mobile, and internal messaging platforms.
Results
"BroadNet.AI transformed how our employees access information. What used to take hours of searching now takes seconds. Our operations teams are more productive and our support burden has dropped dramatically."
— Operations Director, Manufacturing Company
Ready to Achieve Similar Results?
See how BroadNet.AI can help your manufacturing operations improve productivity and reduce support costs.