Privacy Policy

1. Introduction

Broadnet Technologies LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Business Chatbot service ("Service").

2. Information We Collect

2.1 Information You Provide

We may collect information you provide directly to us, including:

• Account information (name, email, company details)
• Business data and content you upload or process through the Service
• Communications with our support team
• Feedback and survey responses

2.2 Information Collected Automatically

When you use our Service, we may automatically collect:

• Usage data and analytics
• Technical information about your device and connection
• Log data and performance metrics
• Cookies and similar tracking technologies

2.3 Local Deployment

For local deployments, your data remains on your infrastructure and is not transmitted to our servers. We may collect minimal usage analytics to improve our service, but this does not include your business data or conversations.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Respond to your inquiries and provide customer support
• Send you important updates and notifications
• Analyze usage patterns to enhance our technology
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. For local deployments, you maintain control over your data security measures.

6. Data Retention

We retain your information only as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. For local deployments, data retention is controlled by your organization.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Broadnet Technologies LLC
Email: info@broadnet.me

14. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at the same email address: info@broadnet.me